Questions regarding customer satisfaction 2017 Your name and the one of your company (customer number, if on hand): How do you rate service and quality since summer 2016? increaseno changedecrease Please gauge R+M / Suttner`s service and performance and mark all points with the letter x which are of great importance to you. excellentgoodsufficientinsufficientimportancedegree of product innovation product quality variety of products price-performance-ratio ability to supply delivery periods accuracy of consignments packing quality adherence to stipulated dates realization of individual requests time response to enquiries advisory service by sales dept. advisory service by field service claims management cooperation image of R+M / Suttner Which product changes / new products within the last 12 months did come up to your entire satisfaction? Which product changes /new products within the last 12 months did not come up to your satisfaction? Is the range of products offered complete and satisfactory for you?optimal assortedwell assorteda few things missingessential things missing What do you think is missing in the range of products offered by R+M / Suttner? How do you see R+M / Suttner in comparison with the competition regarding considerably betterbetterworseconsiderably worseratio price-performance adherence to stipulated dates quality of work customer advisory service flow of information about improvement/innovation product quality customer advisory service image of R+M / Suttner How do you assess the communication with your contact person at R+M / Suttner?excellentgoodnormalso-sobad Have you already had cause for complaint?YesNo (please go on with question No. 10)In case of Yes, please state when it approximately was?within the last monthwithin the last 3 monthswithin the last 6 monthsmore than 6 months agoWas your complaint accepted and dealt with to your entire satisfaction?Yes (please go on with question No. 10)NoIf No, please state why not? (more than one answer possible)complaint was too laborious and complicatedcomplaint was hopelessno responsible contact person could be foundother reason Which fields of R+M / Suttner do you think are in need of improvement? What do you think should be kept up and not be thought over? Which overall mark do you give us and the competitors as your supplier?R+M / SuttnerCompetitors Note: What do you expect regarding your turnover with R+M / Suttner in the course of the next two years? increaseno changedecreaseno idea Your personal message (praise, criticism, requests, concerns, wishes):
